Bespoke Block Management Solutions

Bespoke block management solutions

Expertly delivered to protect & enhance your residential properties

Tailored solutions

Each of our clients is unique and so are their block management requirements, which is why we offer tailored solutions to meet your individual needs. You will gain:

Bespoke block management
Talented property managers
Quality repairs & maintenance

Personal services

We believe that building good relationships with both our clients and our residents is the key to effective block management. You will receive:

First rate communication
Consistent proactivity
Transparency & integrity

Intelligent processes

With our sophisticated block management systems, it’s not just your building that is in safe hands, it’s the residents and their money too. You will benefit from:

Innovative management systems
Financial peace of mind
Safeguarding of residents & buildings

Learn more about our trusted approach to block management

Our Block Management Services

We can provide full management services for your block or a partial management service to suit your particular needs. Our services are available for large-scale residential blocks and smaller properties containing as few as eight flats across England and Wales.

When you appoint us as your property manager, you can take advantage of the following services:

Ground rent & service charge collection
Administering adequate buildings insurance
Preparation of annual service charge budgets
Provision of annual reports of income & expenditure
Attending to repair & maintenance obligations
Assisting with lease extension negotiations
Advising on compliance and leasehold obligations

Each of our clients is unique and so are their block management requirements, which is why we offer tailored solutions to meet your individual needs.

Bespoke block management

Before commencing any property management services, we’ll work with you to gain a thorough understanding of your priorities, what you want to achieve and the intricate requirements of your buildings or blocks. If you’re new to residential block management or require support, we’ll guide you on best practices and provide recommendations to help you. We then create a bespoke management solution that will maintain and enhance your property now and, in the future, whilst being mindful of your budget specifications.

Talented property managers

Ultimately, our aim is to ensure that your buildings and blocks are well-maintained and look great consistently, in order to protect your investment. We assign you and your property with a dedicated team of talented property managers, who will make regular site visits to undertake detailed assessments for maintenance, repairs, health and safety. A maintenance timeline will then be put into place to prevent any large and unexpected bills from occurring. Our team takes a holistic view of block management, leaving no stone left unturned to ensure that we can increase the value of your investment and improve the wellbeing of residents in their homes.

Quality repairs & maintenance

We’ve also made it easy for residents to instantly report maintenance issues to us 24 hours a day via our residents’ app, which is included as standard with our residential block management services. When repairs or maintenance are required, we’ll only ever employ qualified and trusted contractors that we’ve pre-vetted to work on your buildings or blocks. Our strict procedures ensure that all work is carried out to the correct legislation and health and safety standards to give you and our residents peace of mind.

We believe that building good relationships with both our clients and our residents is the key to effective block management.

First-rate communication

It all starts with first-rate communication provided by our exceptionally knowledgeable, professional and friendly team who are passionate about delivering great block management. Whether we are communicating over email, telephone or face-to-face, we strive to provide high quality customer service to achieve positive outcomes and resolve any issues promptly.

Multiple points of contact

We make it easy for our clients and residents to get in touch with their block management team by providing several points of contact. Residents can also take advantage of a dedicated resident’s app on which they can report maintenance issues and monitor their progression, view important documents, invoices and payment history.

Consistent proactivity

Our hands-on approach to property management means that you will consistently see required maintenance and improvements to your building. We also actively ensure that residents and clients are made aware of any upcoming works and how they might be affected. This will usually be via a letter sent to each resident’s address, through updates posted on the resident’s app and on a dedicated notice board in resident’s communal areas.

Transparency & integrity

We take pride in offering block management services that are delivered with integrity. As such, our service charges are communicated with the greatest level of transparency to place both our clients and residents’ minds at ease, safe in the knowledge that they have a property manager that they can trust and that their money is being spent wisely.

Innovative management systems

With your investments, residents and reputation at stake, it’s not worth taking risks with block management. We utilise innovative management systems to facilitate a consistent provision of the right services at the right time for both you and your buildings. These advanced systems also enable us to provide a service that is both flexible and cost-effective.

Financial security & peace of mind

We understand that the financial aspect of block management impacts both our clients and residents, which is why we place great emphasis on the transparency and reliability of our service. Our block management systems allow us to carefully plan maintenance and major works to ensure that required funds are budgeted effectively, disbursed appropriately and of course collected and stored securely.

Safeguarding your residents & buildings

Health and safety are always placed at the forefront of our management strategies, in order to safeguard our residents, buildings and any person working for and on behalf of Stone Carter. Our block managers carry out thorough risk, security, health and safety assessments, ensuring that all recommendations are implemented to reach full compliance, keeping our residents safe, secure and happy.

With our sophisticated block management systems, it's not just your properties that are in safe hands, it's your customers and their money too.

Ready to find out more?

To learn more about Stone Carter and discover how we can meet your block management requirements and beyond please complete the contact form below. One of our consultants will be happy to assist you with all of your enquiries.